March 17, 2020
In light of Governor Gavin Newsom’s difficult, but necessary decision yesterday, local wineries are now closed.
The health and safety of our passengers, partners, and employees is our top priority.
If you have a reservation with Silk Road Transportation in March 2020 and you’re affected by the wineries closures we will unfortunately not be able to serve you on the scheduled date. As more updates come our way we will be able to update customers scheduled on further months.
We understand that your trip to wine country is being postponed. If you are able, please consider moving your tour to a later date rather than getting a refund. If you do decide to move your date to a later date rather than getting a refund we are offering a free extra hour onto your tour or a free charcuterie board. Please, contact us today if you would like to reschedule your reservation for a later date.
It is very rare when a situation occurs that affects everyone globally. We are living such a time. This is a very difficult situation, and we are are trying to find a compromise for both ends of the situation as you can imagine this situation will have a heavy toll on small businesses like us.
Our sense of community is stronger than any virus could ever be, and we aim to ensure that all staff, customers, and partners are able to get what they need, while keeping yours and our health and safety in mind along the way.
We wish you and those close to you the best of health and look forward to serving you soon! We appreciate your understanding and are dedicated to continuing to provide you with the highest level of service that you have come to expect.
March 10, 2020
We understand the concerns surrounding COVID-19. We wanted to address what steps Silk Road Transportation is taking to ensure a clean and safe experience for all of our customers.
The health and safety of our passengers, partners, and employees is our top priority. As questions and concerns arise as a result of COVID-19 (commonly referred to as Coronavirus), Silk Road has taken a number of precautionary measures to provide the highest level of protection for our customers and staff. A thorough cleaning of vehicle interior surfaces with Clorox or bleach-based disinfectant wipes is conducted following each ride, and all company working areas are cleaned and disinfected daily.
Furthermore, we have instructed all employees to seek medical attention immediately if they feel unwell, and we do not allow sick employees to report for work under any circumstances.
You may notice some changes to your regular service as a result of these precautions, such as the removal of all printed and reading materials from the seat-back pockets, the cessation of candy, mints, water or beverage offerings that are not individually packaged or sealed unless requested, and the limiting of all physical material sharing between passengers and drivers wherever possible.
We appreciate your understanding and are dedicated to continuing to provide you with the highest level of service that you have come to expect.
We wish you the best of health and look forward to serving you soon!